Hi, I'm Saad Muhammad Ali

4th-Year Computer Science Student & Full-Stack Engineer

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About Me

I'm a passionate Computer Science student at Wilfrid Laurier University, specializing in full-stack development and cloud technologies. With hands-on experience in technical support and automation, I love building solutions that make a real impact.

Education

BSc Computer Science

Wilfrid Laurier University

4th Year Student

languages

Python
C#
Java
JavaScript/TypeScript
C
Assembly
HTML/CSS
R

Cloud/DevOps

AWS (EC2, ECS, Lambda, S3, Route 53)
Docker
Kubernetes

Networking & Security

TCP/IP
VPN
DNS
MFA
IAM

Automation & Scripting

Python (Selenium, Requests)
Bash
PowerShell

tools

Jira
Freshdesk
Git/GitHub

Professional Experience

My journey in tech support and automation has given me hands-on experience with enterprise systems and process optimization.

Sanderson Management

Technical Support Specialist

May 2022 – Present
  • Tier 1 IT support for 150+ users using Jira Service Management
  • Resolved 95%+ of tickets; reduced backlog by 20%
  • Maintained >99.5% uptime via proactive patching & backups (Veeam)
  • Automated reporting, cutting errors by 30%
Jira
Veeam
IT Support
Automation
Venture for Canada

Technical Assistant

Sept 2023 – Nov 2023
  • Built Python/Selenium + BeautifulSoup scraper for 57,000+ contacts
  • Automated mass-email outreach; increased daily capacity from 50 to 2,000
  • Saved 20+ hours of manual work weekly; boosted conversions by 80%
Python
Selenium
BeautifulSoup
Automation
Web Scraping

Featured Projects

Here are some of my recent projects that showcase my skills in full-stack development, AI integration, and automation.

Synctasker.com – AI Customer-Support SaaS

Founded and developed a comprehensive AI-powered customer support platform with real-time voice processing capabilities.

  • STT → LLM → TTS pipeline (Python, FastAPI, Twilio, GPT, ElevenLabs, Deepgram)
  • <400 ms latency with intelligent interruption handling
  • React/Next.js admin portal with real-time analytics
  • Complete end-to-end customer support automation
Python
FastAPI
React
Next.js
Twilio
OpenAI
ElevenLabs

Full-Stack E-Commerce Platform

Built a complete e-commerce solution with advanced backend optimizations and security features.

  • Django backend with PostgreSQL database
  • AWS infrastructure (EC2, S3, Route 53)
  • RESTful API architecture with comprehensive documentation
  • Optimized backend queries improving performance by 50%
  • Reduced fake sign-ups by 20% through advanced validation
Django
PostgreSQL
AWS
REST APIs
Docker

Automated Web Scraper for Survey Outreach

Developed a sophisticated web scraping solution for large-scale contact data collection and outreach automation.

  • Python automation using Selenium + BeautifulSoup
  • Scraped 57,000+ mosque contacts with 99%+ accuracy
  • Integrated mass-email automation system
  • Scaled outreach capacity from 50 to 2,000+ contacts/day
  • Comprehensive error handling and data validation
Python
Selenium
BeautifulSoup
Email Automation
Data Processing

Education & Certifications

My continuous learning journey in technology and computer science.

BSc Computer Science

Wilfrid Laurier University
4th Year Student

Focusing on software engineering, algorithms, and system design

AWS Certified Developer Associate

Amazon Web Services
DVA-C02

Validates expertise in developing and maintaining applications on AWS platform

AWS Lambda
DynamoDB
API Gateway
CloudFormation
S3
EC2

IBM Full Stack Software Developer

IBM
Professional Certificate

Comprehensive full-stack development program covering modern web technologies

React
Node.js
Express
MongoDB
Docker
Kubernetes

Get In Touch

I'm always open to discussing new opportunities, interesting projects, or just having a friendly conversation about technology.

Let's Connect

Location

Ontario, Canada

Quick Response Time

I typically respond to messages within 24 hours. For urgent matters, feel free to reach out directly via email or LinkedIn.

Send a Message