About Me
I'm a passionate Computer Science student at Wilfrid Laurier University, specializing in full-stack development and cloud technologies. With hands-on experience in technical support and automation, I love building solutions that make a real impact.
Education
BSc Computer Science
Wilfrid Laurier University
4th Year Student
languages
Cloud/DevOps
Networking & Security
Automation & Scripting
tools
Professional Experience
My journey in tech support and automation has given me hands-on experience with enterprise systems and process optimization.
Technical Support Specialist
- •Tier 1 IT support for 150+ users using Jira Service Management
- •Resolved 95%+ of tickets; reduced backlog by 20%
- •Maintained >99.5% uptime via proactive patching & backups (Veeam)
- •Automated reporting, cutting errors by 30%
Technical Assistant
- •Built Python/Selenium + BeautifulSoup scraper for 57,000+ contacts
- •Automated mass-email outreach; increased daily capacity from 50 to 2,000
- •Saved 20+ hours of manual work weekly; boosted conversions by 80%
Featured Projects
Here are some of my recent projects that showcase my skills in full-stack development, AI integration, and automation.
Synctasker.com – AI Customer-Support SaaS
Founded and developed a comprehensive AI-powered customer support platform with real-time voice processing capabilities.
- •STT → LLM → TTS pipeline (Python, FastAPI, Twilio, GPT, ElevenLabs, Deepgram)
- •<400 ms latency with intelligent interruption handling
- •React/Next.js admin portal with real-time analytics
- •Complete end-to-end customer support automation
Full-Stack E-Commerce Platform
Built a complete e-commerce solution with advanced backend optimizations and security features.
- •Django backend with PostgreSQL database
- •AWS infrastructure (EC2, S3, Route 53)
- •RESTful API architecture with comprehensive documentation
- •Optimized backend queries improving performance by 50%
- •Reduced fake sign-ups by 20% through advanced validation
Automated Web Scraper for Survey Outreach
Developed a sophisticated web scraping solution for large-scale contact data collection and outreach automation.
- •Python automation using Selenium + BeautifulSoup
- •Scraped 57,000+ mosque contacts with 99%+ accuracy
- •Integrated mass-email automation system
- •Scaled outreach capacity from 50 to 2,000+ contacts/day
- •Comprehensive error handling and data validation
Education & Certifications
My continuous learning journey in technology and computer science.
BSc Computer Science
Focusing on software engineering, algorithms, and system design
AWS Certified Developer Associate
Validates expertise in developing and maintaining applications on AWS platform
IBM Full Stack Software Developer
Comprehensive full-stack development program covering modern web technologies
Get In Touch
I'm always open to discussing new opportunities, interesting projects, or just having a friendly conversation about technology.
Let's Connect
GitHub
github.com/saad5580Location
Ontario, Canada
Quick Response Time
I typically respond to messages within 24 hours. For urgent matters, feel free to reach out directly via email or LinkedIn.